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Enquire Overview

Enrich the customer experience

Enquire makes it easy for enquirers to submit their enquiries directly to the enquiry team via emails  or your intranet and website. Enquirers can then follow the progress of their enquiries or search a knowledge base of FAQs. You can set up autoreplies and/or templated replies for a consistent response to new and in progress enquiries. The Enquire dashboard ensures you never miss a deadline and helps you meet Service Level Agreements, answering questions in a timely fashion.

Increase Team Efficiency 

Enquire provides your staff with an easy tool to record all enquiry work in one place  - no more hunting through inboxes! Enquiry staff can focus on the enquiries assigned to or claimed by them. Team leaders can monitor workflows and re-assign enquiries in the pipeline if enquiry staff are suddenly off-sick, unavailable or overloaded with other enquiries. Enquire improves the productivity and knowledge of your team with a searchable knowledge base of solutions or sources for past enquiries. 

Better Management Information

Enquire has quick, easy, accurate on-demand access to meaningful qualitative management information. It produces statistical information to demonstrate the productivity of your team and your customer satisfaction record to higher management. 


More Information

For more information about Enquire or any of our other software packages, call us now on +44 (0) 1273 773788 or contact us via our contact page.